Privacy Policy

Last updated: May 13, 2026

1. Who We Are

Emilia Vision is a product of Emilia AI Inc ("we", "us", "our"). We provide AI-powered real-time monitoring and operational intelligence for the food service industry. Our registered business address is in Colombia.

Contact: [email protected]

2. What This Policy Covers

This Privacy Policy explains how we collect, use, store, and share information when you:

• Interact with our AI assistant Emilia via WhatsApp, Facebook Messenger, or Instagram Direct Messages
• Visit our websites (emiliavision.com and subdomains)
• Use our restaurant monitoring platform and related services

3. Information We Collect

3.1 Messaging channels (WhatsApp, Messenger, Instagram)

• Messages: Text, images, audio, video, and documents you send to our business accounts
• Profile information: Name, profile photo, and platform-specific user identifiers (phone number for WhatsApp, PSID for Messenger, IGSID for Instagram)
• Message metadata: Timestamps, read receipts, delivery status

3.2 Website visitors

• Standard web analytics (page views, referrer, device type)
• Information you voluntarily provide via contact forms

3.3 Restaurant platform users

• Video feeds from security cameras (processed in real-time, not stored long-term unless configured)
• POS transaction data for session matching
• Operational event logs

4. How We Use Your Information

• Respond to your messages: We use messaging data to provide customer support, answer inquiries, and deliver requested information about our services
• Provide our services: Restaurant monitoring, AI-driven insights, and real-time alerts
• Improve our products: Analyze usage patterns to enhance service quality
• Comply with legal obligations: Meet applicable regulatory requirements

We do not sell your personal information to third parties.

5. Meta Platform Data

When you message us through WhatsApp, Messenger, or Instagram, your messages are transmitted via Meta's APIs (WhatsApp Cloud API, Messenger Platform, Instagram Messaging API). These messages are:

• Received by our bridge service and stored in our Matrix messaging system
• Processed to provide conversational responses (human or AI-assisted)
• Subject to Meta's Privacy Policy regarding transmission and delivery

We use Meta's official APIs exclusively. We do not use unofficial access methods, scraping, or data obtained outside of authorized API channels.

6. Data Storage and Security

• Messaging data is stored on encrypted servers hosted in the United States (AWS) and Canada
• Access to personal data is restricted to authorized personnel only
• We use industry-standard security measures including TLS encryption, access controls, and regular security reviews
• Video data from restaurant cameras is processed in real-time and retained according to each client's configured retention policy

7. Data Retention

• Messaging data: Retained for up to 2 years for conversation continuity and support purposes, then deleted
• Video data: Retained per client-specific agreements, typically 7–90 days
• Analytics data: Aggregated and anonymized; retained indefinitely

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Delete your personal data ("right to be forgotten")
• Object to processing of your personal data
• Port your data to another service

To exercise any of these rights, email [email protected]. We will respond within 30 days.

9. Third-Party Services

We use the following third-party services that may process your data:

• Meta Platforms (WhatsApp, Messenger, Instagram): Message delivery and receipt
• Amazon Web Services (AWS): Cloud infrastructure and AI model hosting
• Google Cloud Platform: Video storage and processing
• Cloudflare: DNS, CDN, and security

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

11. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States and Canada. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via our messaging channels or email where possible.

13. Contact Us

For questions about this Privacy Policy or our data practices:

• Email: [email protected]
• Company: Emilia AI Inc
• Website: emiliavision.com